Refund policy

Gifted Dessert Co.

Return & Refund Policy

At Gifted Dessert Co., every order is made to order with care and attention to detail. Due to the personalised nature of our cakes and desserts, the following policy applies to all orders.

1. Deposits & Cancellations

Regular website orders require full payment at checkout. A deposit is required to secure large custom cake orders.
If you cancel your order, please contact us as soon as possible.
Deposits are not automatically refundable. Any refund will be assessed based on the circumstances, work already completed and costs incurred, subject to your rights under Australian Consumer Law.
Orders cancelled close to the collection date may not be eligible for a full refund due to ingredients purchased, preparation and custom work already undertaken.

2. Changes to Orders

Any changes to your design, size, flavour or collection date must be requested as early as possible.
Changes are subject to availability and approval.
Additional charges may apply for changes that increase the cost or complexity of your order.

3. Refunds & Order Issues

Due to the custom-made nature of our products, we do not offer refunds or exchanges simply because a customer changes their mind, dislikes a chosen flavour or design, or no longer requires the order.
If your order is incorrect, damaged, defective or does not meet the guarantees provided under Australian Consumer Law, please contact us promptly so we can assess the issue and arrange an appropriate remedy.
Depending on the circumstances, a remedy may include a replacement, repair where appropriate, or refund.

4. Collection & Delivery

Customers are responsible for ensuring that orders are collected at the agreed time.
If an order is not collected, this does not automatically entitle the customer to a refund.
Once an order has been collected or delivered in good condition, Gifted Dessert Co. is not responsible for damage caused by improper handling, transportation, storage or exposure to heat.

5. Reporting an Issue

Please notify us as soon as possible if there is an issue with your order.
Photos of the product and any damage are appreciated to help us assess the situation.
Please retain the product and packaging where practical until the issue has been discussed with us.