Shipping policy

GIFTED DESSERT CO.

Delivery Policy

Thank you for choosing GIFTED DESSERT CO. This policy explains how delivery works, any applicable delivery fees, and what to expect after placing your order.

Order Processing

All cakes and desserts are made to order for your selected collection or delivery date.

Delivery dates and times must be agreed upon when your order is confirmed. As our products are freshly prepared and often customised, we do not follow standard parcel-processing timeframes.

Please allow sufficient notice when placing your order. Orders are subject to availability and confirmation.

Delivery Methods & Times

Delivery may be available to selected locations, subject to availability and prior arrangement.

Available delivery options and estimated delivery times will be confirmed when your order is placed. Delivery times are estimates and may be affected by traffic, weather or other unforeseen circumstances.

We will do our best to deliver your order within the agreed timeframe.

Delivery Fees

Local delivery fees are calculated at checkout.

For custom orders arranged directly with us, delivery fees will be confirmed before your order is finalised.

Delivery Updates

Where applicable, we will contact you to confirm your delivery arrangements and provide updates regarding your estimated arrival time.

Please ensure your contact details are correct so we can reach you if needed.

Delivery Areas

Delivery is available to selected areas only and is subject to availability.

Please contact us before placing your order to confirm whether delivery is available to your address.

Address Accuracy & Availability

Please ensure your delivery address, contact number and any access instructions are accurate when confirming your order.

If you need to change your delivery address, please contact us as soon as possible. Changes are subject to approval and may incur an additional fee.

Please ensure someone is available to receive the order at the agreed delivery time.

Delayed, Missed or Unsuccessful Deliveries

Although we aim to deliver every order on time, delays may occur due to traffic, weather or circumstances beyond our control.

If a delivery is delayed or cannot be completed, we will contact you to discuss the available options.

If delivery cannot be completed because the recipient is unavailable or the address or access details provided are incorrect, additional delivery fees may apply to arrange another delivery, where possible.

Any refund or other remedy will be assessed in accordance with the circumstances and your rights under Australian Consumer Law.

Cake Handling Upon Delivery

Our cakes and desserts are delicate products and require careful handling.

Once your order has been delivered, please handle it carefully and follow any storage instructions provided. Gifted Dessert Co. is not responsible for damage caused by improper handling, storage, transportation after delivery or exposure to unsuitable temperatures.

Please check your order upon delivery and contact us promptly if you notice any issues.